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Nothing happens when I start the course, my screen is blank or I get a message about pop-ups
Posted by Alan O'Flaherty on 19 July 2013 02:11 PM

To ensure the course displays correctly, please ensure that the pop-up blocker is disabled in the Internet Browser you are using.


 

Disable Pop-up Blockers

Internet Explorer 11

  1. Select Tools-->Internet Options.
  2. Select the Privacy tab.
  3. Leave Turn on Pop-up Blocker checked, or check it if it is not checked.
  4. Select Settings.
  5. Add the location of your BMC FootPrints Service Core instance or instances to Allowed Sites list by typing the location(s) in the Address of web site to allow field (either the Distinguished Name or the IP address will work) and then clicking Add. Add as many locations as you need, clicking Allow for each one.
  6. Click Close. The task is complete.

Firefox

In Firefox, pop-up blocking is enabled by default.

  1. Select Tools-->Options. The Options window is displayed.
  2. Click the Content tab in the Options window.
  3. Leave Block pop-up windows checked.
  4. Click on the Exceptions... button.
  5. Add the location of your BMC FootPrints Service Core instance or instances to the Pop-up Blocker exception list by typing the location(s) in the Address of web site field (either the Distinguished Name or the IP address will work) and then clicking Allow. Add as many locations as you need, clicking Allow for each one.
  6. Add the site you want to allow pop-ups by typing in the URL in the box under 'Address of website:' and then clicking Allow.
  7. Click Close. The Allowed Sites window closes.
  8. Click OK. The Options window closes and this task is complete.

Google Chrome

In Google Chrome, pop-up blocking is enabled by default.

To disable the Google Chrome pop-up blocker:

  1. Click the Google Chrome wrench icon to access browser settings
  2. Select 'Options' to open the Options dialog box.
  3. Click Under the Hood.
  4. Click Content settings....
  5. In the Pop-ups section, check the Do not allow any site to show pop-ups (recommended) radio button and then click the Manage Exceptions... button.
  6. Add the location of your BMC FootPrints Service Core instance or instances to the Pop-up Blocker exception list (either the Distinguished Name or the IP address will work) in the Add a new exception pattern field
  7. Make sure Allow is selected from the Action drop-down list.
  8. Press the Enter key.
  9. Close the Content Settings tab to exit the Options window. The task is complete.

Safari (v 5.0.3)

The pop-up blocker built into Safari is enabled by default. You can only toggle between having all pop-ups blocked or allowing pop-ups by toggling the 'Block Pop-Up Windows' option from the Safari menu.

 

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