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After clicking on the start button to begin a course, you may find that the following screen appears showing the name of the course, a status of incomplete, a training time and a last score. This issue is seen most often in Google Chrome and just me...
This means the login/password combination is incorrect. 99% of login issues resulting in a "login failed" message are caused by entering the incorrect login or password. To resolve the issue, please see the following suggestions below. 1. Ensu...
To ensure the course displays correctly, please ensure that the pop-up blocker is disabled in the Internet Browser you are using. Please use the following tool to check if pop-up blockers are stopping you from taking your training. If you do not see...
Adobe Flash Player is needed to open courses on the Learning Centre. If you do not have Flash Player installed, the login page will inform you of this with a message above the login box. If you attempt to open a course without Flash Player instal...
This article covers the top 4 questions administrators ask about the system. 1. I GET A \"USER ALREADY EXISTS\" OR \"FAILED TO CREATE USER\" MESSAGE WHEN I SET UP AN ACCOUNT This means that the login/username used during setup (normally a person'...
If, for some reason, at the end of the course you are unable to print the certificate or safety pass just click on Course Progress/Completed Courses. A list of completed courses will appear. Click on the Printer icon next to the course name to gener...
If you are getting the following message when you login: _You haven't been assigned any courses just yet (Please contact your administrator)_ It means that the person in your organisation (e.g. training administrator/health and safety representat...
If you are a contractor and have been asked to register on the site, a registration code is required. If you were not given a registration code, please refer back to your supervisor or manager. If you do not have a supervisor or manager, please refe...
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